Logging in to Firetip

To log in, simply enter your account number and password, as shown in the following illustration.

If you have difficulty logging into the system, you may receive one of the following error messages:

• Invalid Account / Password
  Please re-enter your account number and password and try again.
• Login Failed!  Connection to host failed.
  Your computer is unable to connect with the Firetip server.  Please check your internet connection to make sure it is still running. If your internet connection is fully functional, please note that Firetip utilizes TCP Port 3277.  If you are attempting to use the trading platform behind a corporate or personal firewall, you must open up TCP Port 3277 to continue.  Please contact your System Administrator and request that this port be opened so that you may proceed
• Common pitfalls and problems
  If you have difficultly authenticating please ensure that all of your firewall and anti-virus programs are enabled to "trust" Firetip and grant Firetip full access to the internet.  If you run multiple anti-virus/anti-malware and firewall applications please set the proper configuration for all of them.

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